Last updated: August 4, 2026
We are dedicated to protecting all children and young people who use our platform. This policy applies to all users, teachers, students, parents, and staff members.
To create your own account (self-registration, with your own consent), pursuant to Art. 8 GDPR and Romanian Law 190/2018:
Users must be 16 years or older to create their own Account
Users under 16 cannot self-register. Access to the platform for minors under 16 is possible exclusively through child accounts created and managed by a parent or legal guardian, where the platform makes this functionality available (see below)
Users aged 16 or 17 remain minors; the safeguards for minors and the parent or legal guardian duties below apply to them
For the standard Account, Users declare that they meet the minimum age threshold of 16. Providing a date of birth is optional, and this flow does not include identity verification. The declaration confirms only the 16+ threshold; it does not prove age 18, full legal capacity, or eligibility for an adult-only product. Such a product requires the separate check shown for its flow.
Child accounts. Where the platform makes this functionality available, a parent or legal guardian who holds their own account may create and manage a separate account for their child — regardless of age, including children under 16. A child account has its own login (a username and password set by the parent at creation, without using a real email address for the child) and is used directly by the child to sign in to the platform.
Legal basis: processing of the child's data in connection with this account is based on the contract between Hola25 and the parent (Art. 6(1)(b) GDPR) and the other bases described in our Privacy Notice. The parent's authorization to create the account is recorded separately; it is not a blanket GDPR consent for every processing purpose
What the child can do: join scheduled lessons, communicate with the teacher in the section dedicated to that activity, and browse teacher profiles
What the child cannot do: cannot make purchases, cannot initiate payments, cannot leave reviews, and cannot publish other content of their own
Purchases of services available through the child account are made by the parent: the parent is the contracting buyer and payer, and the child is the lesson beneficiary. Consent, invoicing, and refund rules are detailed in the Terms and Conditions shown at checkout
Administration: the parent can reset the password, edit account details, deactivate or delete the child account, and can read the child's conversations with the teacher carried out through the child account, for supervision purposes
Hola25 supports the following available flows:
For tutoring listings, Hola25 publishes information and facilitates contact; the lesson and payment are arranged outside Hola25
For paid products active on the platform, Hola25 facilitates booking or access and payment and applies the checks disclosed at checkout
Professional, fiscal, identity or payment checks performed for a product do not amount to a guarantee of teaching quality or suitability for a particular child
The parent must use the flow shown for the available product: direct contact for a listing, or the Hola25 checkout and product space for an active paid product
Whether you are supervising the minor's own Account where they are aged 16 or 17, or administering a child account you created (where the platform makes this functionality available), as a parent/legal guardian you must:
Ensure the minor understands the applicable Terms and safety rules
Personally review teacher announcements and contact details before reaching out to any teacher
Assess the teacher's qualifications and suitability for the child; product-level checks are not a pedagogical or safety guarantee
Supervise online or in-person lessons, including those arranged from a listing and those booked through Hola25
Approve any in-person meeting location and arrangements
Review lesson history and communications; for a child account, the parent has direct access from their own Account
Report inappropriate conduct immediately
Teach the child about online safety
Recommendations for safer interactions involving minors:
Communication should remain professional and focused on the declared activity (skill-sharing, tutoring, etc.)
Parents/guardians should be aware of all conversations and arrangements between a minor and a teacher contacted via the platform
Note: Hola25 does NOT actively monitor private communications that take place off-platform after a teacher is contacted
Social media connections between teachers and minor students are discouraged
Sessions arranged from tutoring listings take place through tools selected by the teacher and student. Recording through the Live Lesson Service, as defined in the Hola25 Terms and Conditions, is a mandatory characteristic of live lessons booked in Hola25 and is separately accepted by the buyer before checkout; that acceptance proves notice, while the processing grounds are those stated in the Privacy Policy. Where an adult buys for a child, the adult confirms they are the parent/legal guardian and can make the required acceptance; the child receives age-appropriate notice. Authenticated payer-parent access is determined from the technical association among payer, child, booking or seat, and available records. The file may cover a wider or narrower interval than actual attendance, may contain delays, gaps, or errors, and in a group lesson may include other authorised participants. Report any access or boundary that appears incorrect immediately. Only enabled audio, video, and screen content is captured; the camera may remain off where the room permits, and private background and bystanders should be protected. The teacher and participants authorised for a segment may access the file under the product rules; authorised Hola25 personnel may review it only for safety, refunds, or disputes. In a group, each segment's authority is fixed when it starts for the accepted participants present then. If a new participant joins later, the current segment stops and a new one starts for the cohort then present; the new participant is notified before inclusion and receives no access to the earlier segment. A person who is already authorised may leave or reconnect without that event alone rotating the segment or expanding its authority, and remains authorised for the entire existing segment until a later rotation. The shared segment may include authorised participants' image, voice, and contributions and must not be redistributed. A technical error may prevent the recording from starting, continuing, synchronising, or being saved. Processing may take time, and there may be offsets of a few seconds, gaps, interruptions, or incomplete files. Hola25 does not guarantee exact synchronisation, completeness, or availability of a recording. The status shown in the room is the applicable status; if the product requires recording and the system cannot confirm it, the lesson may be stopped and there may be no playable file. Report any problem without delay through the support channel. Joining the lesson and accepting recording does not authorise public or advertising use. That requires separate express permission from every identifiable person and, for a minor, their parent or legal guardian where applicable. The ability to access, play back, internally review, or publish the file through Hola25 expires automatically no later than 90 days after the lesson, and the file becomes unavailable. After expiry, the periodic process attempts deletion through the applicable managed storage authority — the Live Lesson Service or Private Recording Storage. If the applicable service does not confirm deletion, the operation is retried and escalated without restoring access in the meantime. For video lessons with minors, we recommend:
For an eligible paid 1:1 Lesson, the child receives an age-appropriate notice before joining that a transcript and AI summary draft may be generated after the lesson. The exact student may view the transcript, but a delegated parent does not receive it through this function. The teacher reviews the draft, and a parent may see only the published summary after the current parent-child relationship and current access to the Student File feature are verified. A copy of the reviewed summary may be published to the student file and remains separate from the temporary AI artifact. The function does not grade, rank, or infer the child's health, family circumstances, or other protected traits. The teacher must remove excessive, manifestly inaccurate, or sensitive information that is unnecessary for educational progress. The child or representative may report a problem and request correction, restriction, or early erasure at contact@hola25.com; we protect the child's interests and confidentiality when verifying the request.
Parental presence is strongly recommended
Lessons should take place in common areas, not bedrooms
Teachers should maintain professional appearance and behavior
No participant should record or share a lesson without a valid legal basis, advance notice to every participant and every authorization required by law
Screen sharing should be limited to educational content
For face-to-face lessons:
For every in-person lesson involving a child, a parent, legal guardian, or another responsible adult designated by them remains on the premises
The first meeting takes place in a shared or observable space
The parent or legal guardian must know the exact lesson time and location
The Teacher must not transport the child or arrange a private closed-door meeting alone
The Teacher must communicate the planned curriculum and methods for the lesson to the parent or legal guardian
The following are strictly prohibited:
Any form of physical, emotional, or sexual abuse
Inappropriate, sexual, or threatening comments, gestures, or behavior
Requesting money, identity documents, passwords, intimate images, an exact home address, or other personal information unrelated to the lesson
Moving a conversation with a minor to a private channel hidden from the parent/legal guardian or not approved for the relevant flow
Sharing or requesting personal photos unrelated to education, or taking any photo or recording without the authorisations required by law
Meeting minors outside of scheduled lessons
Offering gifts or favors to minors
Discussing personal or romantic matters with minors
Content inappropriate for the child's age
How to report:
Email: contact@hola25.com
In-platform: Use the report option on a teacher's profile or announcement
Emergency: In case of immediate danger, contact local authorities (112 in Romania) or the Child Helpline (116 111 in Romania)
Access to reports is restricted to authorised personnel. We assess reports according to risk and may disclose information where law or the immediate protection of a child requires it.
Upon receiving a report:
We may suspend involved accounts while assessing a report, where warranted by the risk
Authorised personnel handle the report; information may be disclosed in the circumstances stated above
Where appropriate, we notify relevant authorities and cooperate with law enforcement
Confirmed serious violations may result in permanent account bans
Depending on risk, available evidence, and applicable law, violations of this Child Protection Policy may result in:
A warning for a confirmed minor violation
Account restriction or temporary or permanent suspension for a serious or repeated violation
For abuse or immediate danger, content removal, evidence preservation, reporting to authorities, and a permanent Account ban where required by the risk and law
We process data of minors with enhanced protection measures:
Each processing purpose must rely on the legal basis stated in the Privacy Notice; parental authorization is recorded where the law or the account flow requires it
Minimal data collection - only what is necessary for lessons
Mobile advertising is disabled in the current release; the iPhone app contains neither the advertising SDK nor the ATT permission
Parents can exercise data rights for the child account, subject to legal retention duties and protection of other users
All Users who activate a Teacher Profile must:
Follow our Terms and Conditions and Content Policy
Follow the duties in this Child Protection Policy whenever engaging with a child
Apply child-safety requirements to both off-platform lessons arising from listings and paid lessons booked on Hola25
Hola25 does not currently certify teaching quality. Any professional, fiscal, identity or payment checks disclosed for a paid product do not replace the parent's suitability review.
We publish the date and version of each update. Material changes follow the notice and, where required, acceptance mechanism stated in the Terms and Conditions.
For questions about child safety:
Email: contact@hola25.com